STP 2.0 – smart touch processing

A common goal of many process-oriented organisations is to increase throughput through straight-through processing (we’ll call it STP 1.0).  This can be tricky in environments where automating a bad decision can have quite substantial impacts.

In addition to applying smarts to increase our throughput,  we should go the next step and apply the smarts to know when a manual decision by a knowledge worker is required.

James Taylor alludes to all this in his recent blog posts on the Gartner BPM conference.

This idea needs a name – Introducing STP 2.0 – Smart Touch Processing.

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